Refund Policy
At Oracle Digital Services, we are dedicated to providing high-quality services and ensuring our clients’ satisfaction. We understand that circumstances may arise where adjustments or refunds are requested. This Refund Policy outlines the terms and conditions governing refund requests for our service-based offerings. By engaging with our services, you agree to the terms outlined below.
Partial Refunds and Dispute System:
- Partial Refunds: As a service-based business, we recognize that once work has commenced on a project, providing full refunds may not always be feasible. However, we are committed to ensuring fairness and customer satisfaction. In cases where work has begun but the project has not been completed, we may consider offering partial refunds based on the scope of work completed and the resources invested.
- Dispute System: We have implemented a comprehensive dispute system to facilitate open communication and resolution of issues. Clients can initiate a dispute for revisions to their orders or for potential refund requests. Our team will thoroughly review the situation and work collaboratively to find a satisfactory resolution.
Eligibility for Refunds:
- Partial Refunds: Clients requesting partial refunds should contact our support team through our dispute system. Eligibility for a partial refund will be assessed based on factors such as the project’s progress, resources utilized, and the reason for the refund request.
- Refund Requests: Refund requests must be submitted through our dispute system within 2 days of the project’s initiation. Requests submitted after this period may not be considered for a refund.
Non-Eligible Refund Scenarios:
- Projects that have been completed and delivered to the client are not eligible for refunds.
- Refund requests based solely on changes in personal preferences or business decisions may not be eligible for a refund.
Resolution Process:
- Dispute Submission: Clients should submit their refund request or dispute through our designated dispute system, providing detailed information about the issue and the desired resolution.
- Review and Assessment: Our team will thoroughly review the dispute, considering all relevant factors. We may request additional information or clarification from the client as needed.
- Collaborative Resolution: We will engage with the client to reach a mutually satisfactory resolution. This may involve revisiting the project scope, providing additional revisions, or offering a partial refund.
Contact Us:
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request or dispute, please contact our support team.
By engaging with our services, you acknowledge and accept the terms outlined in this Refund Policy. We are committed to maintaining transparency, fairness, and open communication throughout our business relationship.